Summary
Public reports this quarter were dominated by impersonation calls and receiving (mule) account activity.
What is happening
Aggregate public reports show impersonation attempts and mule-account/wallet activity as the most reported categories, frequently over phone and WhatsApp. Awareness guidance has been updated accordingly.
What to do
Do not share OTPs, PINs, passwords, or screenshots.
Verify requests through official numbers or apps you find yourself.
Report suspicious indicators so they can be reviewed.