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Scam type

Account or identity takeover

Criminals get into your banking, or open accounts in your name, using stolen codes, SIM swaps, or identity documents.

What it is

In a takeover, the scammer becomes you. They may log into your internet or mobile banking with stolen credentials, swap your phone number onto their SIM to intercept OTPs, or use your identity documents to open and operate accounts you know nothing about.

How scammers use it
1

Credentials are stolen through phishing, malware, or social engineering.

2

In a SIM swap, the scammer convinces the operator to move your number to a new SIM. Your phone goes dead while your OTPs go to them.

3

With codes and credentials, they transfer funds, change limits, or register new payees.

4

Identity variants use copied ID documents to open accounts used for fraud in your name.

Warning signs

Your phone suddenly loses network service for no reason.

OTP or login alerts you didn't trigger.

Transactions or payees you don't recognise.

Letters or calls about accounts or loans you never opened.

How to protect yourself

Use a strong, unique password for banking and enable every available alert.

If your phone loses service unexpectedly, contact your operator and bank immediately.

Never install apps or grant remote access at a caller's request.

Guard photos of your ID. Share them only when truly required.