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Act fast
Where to report financial fraud
If money left your account or you shared codes, call your provider first. Minutes matter: the faster the call, the better the chance the funds can be stopped or traced.
What to say when you call
Tell them you have been scammed and ask them to freeze the affected account or card, attempt to recall or trace the transfer, and give you a reference number for the case.Mobile money & payment instrument issuers
- TelebirrEthio telecom127
- M-PESASafaricom Ethiopia733
- CBE Birrvia Commercial Bank of Ethiopia951
- Amolevia Dashen Bank6333
- E-Birrcontact via provider siteebirr.com
- Kacha Digital Financial Servicescontact via provider sitesee provider website
Banks
| Bank | Call center |
|---|---|
| Commercial Bank of Ethiopia | 951 |
| Awash Bank | 8980 |
| Dashen Bank | 6333 |
| Bank of Abyssinia | 8397 |
| Hibret Bank | 995 |
| Wegagen Bank | 866 |
| Nib International Bank | 9698 |
| Zemen Bank | 6500 |
| Cooperative Bank of Oromia | 609 |
| Oromia Bank | 840 |
| Abay Bank | 8834 |
| Amhara Bank | 690 |
| Berhan Bank | 8292 |
| Bunna Bank | 8501 |
| Gadaa Bank | 641 |
| Global Bank Ethiopia | 8118 |
| Siinqee Bank | 871 |
| Tsedey Bank | 8220 |
| Tsehay Bank | 921 |
| ZamZam Bank | 9670 |
| Enat Bank | 0115 507074 |
| Hijra Bank | 0115 584525 |
| Goh Betoch Bank | 0116 687967 |
| Lion International Bank | 0116 625999 |
| Sidama Bank | 0114 704726 |
| Addis International Bank | 0115 176217 |
| Development Bank of Ethiopia | 0115 511188 |
Regulator
- National Bank of Ethiopia6230
Numbers are compiled from public directories and provider websites and may change. Verify with your provider. If a provider is missing or a number is wrong, please let us know through a report.